Internal Ticketing System in Slack | Question Base
Product information
Updated
Question Base helps customer-facing teams close more deals and support tickets by accessing instant verified answers to their questions in Slack. Powered by AI.
Primary Task
Tags
- Ticketing SystemSlack IntegrationWorkflow Automation
Pros
- Offers Internal Ticketing System for Slack
- Provides automatic responses and captures new answers
- 14-day free trial without credit card requirement
- Features Auto Responder, Case Tracker, and Smart Capture functionalities
- LLMs used to generate draft answers
- SOC2 Type I compliant
Product Summary
Question Base offers an Internal Ticketing System for Slack users to speed up the time to resolution for team questions in #ask-channels.
It allows tracking every question, automatic responses, and capturing new answers.
The tool provides a 14-day free trial without requiring a credit card.
Additionally, Question Base features a workflow with Auto Responder, Case Tracker, and Smart Capture functionalities.
Users can benefit from the tool when facing repetitive questions, high question volume, missed questions, and overwhelming Slack channels.
Question Base uses LLMs to generate draft answers, with a note to double-check before saving.
The tool is SOC2 Type I compliant and made in the USA.